Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1.
Clients can seek clarification to their query and are further entitled to make a complaint in
writing, orally or telephonically.
An email may be sent to the Client Servicing Team on support@tarunshandil.com. Alternatively, the Investor may call on +91-8091159773.2. A letter may also be written with their query/complaint and posted at the below mentioned address:
14 PO, Garkhal 1224, Vill, Samol Kasauli, SHIMLA, HIMACHAL PRADESH, 173201
3. Clients can write to the research analyst at support@tarunshandil.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team.
The client can expect a reply within 10 business days of approaching research analyst.
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at scores.sebi.gov.in or you may also write to any of the offices of SEBI.
SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: play.google.com/store/apps/details?id=com.sebi
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no.
SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.
ODR Portal can be accessed via the following link – smartodr.in
Escalation Redressal/ Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Tarun Shandil | 14 PO, Garkhal 1224, Vill, Samol Kasauli | +91-8091159773 | support@tarunshandil.com | 09.00 AM to 06.00 PM |
| Head of Customer Care | Tarun Shandil | 14 PO, Garkhal 1224, Vill, Samol Kasauli | +91-8091159773 | support@tarunshandil.com | 09.00 AM to 06.00 PM |
| Compliance Officer | Tarun Shandil | 14 PO, Garkhal 1224, Vill, Samol Kasauli | +91-8091159773 | support@tarunshandil.com | 09.00 AM to 06.00 PM |
| CEO | Tarun Shandil | 14 PO, Garkhal 1224, Vill, Samol Kasauli | +91-8091159773 | support@tarunshandil.com | 09.00 AM to 06.00 PM |
| Principal Officer | Tarun Shandil | 14 PO, Garkhal 1224, Vill, Samol Kasauli | +91-8091159773 | support@tarunshandil.com | 09.00 AM to 06.00 PM |